• Log your grievance along any of the channels below

     

    Through our website:
    Click here

     

    By phone:
    +248 438 3939

     

    By email:
    customerservices.sc@absa.africa

     

    By post:
    Customer Service Department
    Absa Bank (Seychelles) Limited
    PO Box 167
    Victoria
    Mahe
    Seychelles

  • How soon you can expect a response

     

    You will receive a response within 2 working days.  The time it will take to resolve your complaint depends on the complexity of the matter. As per the Financial Institution Act, the bank has 21 days to provide you with a resolution to your complaint. We will provide you with regular updates and notify you of the outcome of the investigation.

  • To escalate your grievance

     

    By phone:

    +248 4383939

     

    By email: customerservices.sc@absa.africa

    If you are not satisfied with the resolution, you may request us to refer the matter to:

    • Head of Customer Service
    • The Managing Director Absa Bank (Seychelles) Limited or
    • To the Central Bank in accordance with section 8(2) of the Financial Institutions (Complaint Handling) Regulations 2008.
Need more help?

Call us on:
(+248) 438 3939

Email us:
customerservices.sc@absa.africa